Self Storage Highbury Terms and Conditions
These Terms and Conditions set out the basis on which Self Storage Highbury provides self storage units and related services, including collection, delivery and removal services within our service area. By making a booking, paying a deposit, accessing a unit, or arranging any removal or transport service with us, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person, company or organisation who books, pays for or uses our services.
Services means any self storage, removal, collection, delivery, packing, handling or associated services provided by us.
Storage Unit or Unit means any storage space, container, room or area allocated to you for storage.
Goods means any items that you place into our care, including goods stored in a Unit or handled by us during removals, collection or delivery.
Agreement means the contract between you and us, comprising these Terms and Conditions and any written confirmation or schedule we issue to you.
2. Scope of Services
We provide self storage units together with optional removal and transport services, including but not limited to collection from your address, loading and unloading, transfer of Goods to and from our storage facility, and delivery to the destination you specify within our service area.
The exact Services to be provided will be set out in our booking confirmation or schedule, including the size of storage unit, anticipated duration of storage, and the details of any removal or transport service.
We reserve the right to refuse any booking or to decline to store or transport particular Goods at our absolute discretion where safety, legal restrictions or operational considerations apply.
3. Booking Process
3.1 You may request a quotation for storage, removal or combined services by contacting us and providing accurate details of your requirements, including but not limited to the volume and type of Goods, access details, addresses and dates.
3.2 Any quotation we provide is an estimate based on the information given by you. If the actual work involved or the volume or nature of the Goods differs from that information, we may adjust the charges accordingly.
3.3 A booking is only confirmed when we issue a booking confirmation or storage agreement and you have paid any required deposit or initial payment. Until such time, dates and times are subject to availability and may change.
3.4 It is your responsibility to check all details in the booking confirmation and notify us promptly of any errors or changes required. We may not be able to accommodate changes at short notice, and additional charges may apply where changes affect the scope or timing of the Services.
4. Access to Storage Units
4.1 Access to Units is subject to our opening hours and access procedures. We may require you to provide identification and your unit reference when visiting the facility.
4.2 You are responsible for keeping any keys, access codes or security devices safe and confidential. We are not liable for unauthorised access arising from your failure to protect keys or codes.
4.3 We may temporarily restrict access to Units for operational, safety or security reasons. Where possible, we will give you reasonable notice, but there may be circumstances where immediate restrictions are necessary.
5. Payments and Charges
5.1 All charges for storage, removal and associated services will be set out in our quotation and confirmed in our booking confirmation or storage agreement.
5.2 Storage fees are normally payable in advance, either monthly or for the agreed storage term. Removal and transport charges may be payable in full prior to the date of service unless we agree otherwise in writing.
5.3 We reserve the right to require a deposit or security payment as a condition of accepting any booking. Any deposit is held against your compliance with this Agreement and may be applied towards any outstanding sums or costs.
5.4 You must pay all invoices by the due date stated on the invoice. If payment is not received on time, we may charge interest on overdue amounts at a reasonable commercial rate and may suspend access to Units or withhold Goods until payment is made in full.
5.5 All prices are quoted exclusive of any applicable taxes or governmental charges unless expressly stated otherwise. You are responsible for any such taxes or charges that apply.
6. Cancellations and Changes
6.1 You may cancel or reschedule a booking by notifying us in advance. The amount of notice required and any applicable charges depend on the type of service and the notice period given.
6.2 For removal or transport services, if you cancel or significantly change the date within a short period before the scheduled time, a cancellation fee may be charged to reflect costs incurred and lost opportunity. The applicable timeframes and fees will be set out in our booking documentation or notified to you at the time of booking.
6.3 For storage services, if you cancel before the start date, we may retain part or all of any deposit paid to cover administrative and allocation costs, unless we are able to reallocate the Unit without loss.
6.4 We may cancel or reschedule Services due to reasons beyond our reasonable control, including but not limited to severe weather, accidents, access restrictions, labour issues or equipment failure. In such cases we will seek to agree a new date or to refund any prepayments for services not provided. We are not liable for indirect or consequential losses arising from such cancellation or delay.
7. Use of Storage Units
7.1 Units must be used solely for the storage of Goods that you lawfully own or are otherwise entitled to store. You must not use the Unit for residential purposes, business operations involving public access, or any illegal or dangerous activity.
7.2 You must not store in any Unit any perishable goods, live animals, plants, explosives, flammable materials, toxic substances, illegal items, waste, or any item that may cause damage, nuisance or risk to property, people or the environment.
7.3 You are responsible for ensuring that all Goods are suitably packed and secured for storage and, where applicable, for transport. We are not obliged to open or inspect packages, and we rely on you to comply with all relevant safety regulations.
7.4 You must keep the Unit clean and in good condition and must not make any alterations, install fittings, or attach anything to the structure of the Unit or facility without our prior written consent.
8. Removal, Collection and Delivery Services
8.1 Where we provide removal or transport services, you must ensure that adequate access and parking are available at both collection and delivery addresses. Any parking permits or authorisations required are your responsibility unless we otherwise agree in writing.
8.2 You must ensure that Goods are ready for collection at the agreed time and that fragile or high value items are appropriately packed. If Goods are not ready, or access is restricted, additional waiting time or abortive journey charges may apply.
8.3 Our staff will exercise reasonable care in handling and transporting Goods. However, we are not responsible for pre-existing damage, inadequate packing by you or third parties, or issues arising from the nature of the Goods themselves.
8.4 We may refuse to move any item which, in our reasonable opinion, is unsafe to handle, excessively heavy or large for the equipment provided, or prohibited by law or by this Agreement.
9. Waste and Environmental Regulations
9.1 You must not use any Storage Unit for the disposal of waste, rubbish or unwanted items. Units are for storage only and not for waste management purposes.
9.2 You are responsible for removing all Goods and any packaging or debris from the Unit at the end of the storage period. If you leave items behind or dispose of waste at our facility without permission, we may charge you reasonable costs for clearance, transport and lawful disposal.
9.3 Where we agree to remove and dispose of items on your behalf, this will be treated as a separate chargeable service and must comply with all applicable waste, recycling and environmental regulations. We reserve the right to refuse any disposal request that is inconsistent with legal or regulatory requirements.
9.4 Hazardous, toxic, clinical or regulated waste must not be brought onto our premises. You are responsible for compliance with all regulations relating to such materials and for ensuring that these are handled only by appropriately licensed operators.
10. Customer Obligations
10.1 You warrant that all information you provide is accurate, complete and not misleading, and that you will promptly update us if your details or circumstances change.
10.2 You must comply with all site rules and instructions given by our staff regarding safety, security, parking, access and conduct while on our premises or while our staff are on your premises.
10.3 You must not cause damage to any part of our facility, equipment or vehicles. You will be liable for the reasonable cost of repair or replacement of any damage caused by you, your agents or visitors, other than fair wear and tear.
11. Our Liability
11.1 We will exercise reasonable care and skill in providing the Services. However, our liability for loss of or damage to Goods is subject to the limitations set out in this Agreement.
11.2 We are not liable for loss or damage arising from your failure to properly pack or secure Goods, from inherent defects or vulnerabilities in the Goods, from prohibited or dangerous items, or from normal wear, tear or deterioration over time.
11.3 Unless otherwise agreed in writing, our total liability for loss of or damage to Goods, whether arising in contract, tort or otherwise, shall be limited to a reasonable amount having regard to the nature and value of the Goods and the fees paid for the Services. You are advised to arrange your own insurance for Goods stored or transported with us.
11.4 We are not liable for any indirect or consequential losses, including loss of profit, loss of business, loss of data, or emotional distress, arising out of or in connection with the Services, except where such limitation is prohibited by law.
11.5 Nothing in this Agreement excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other matter for which liability cannot lawfully be excluded or limited.
12. Lien and Sale of Goods
12.1 We have a lien over the Goods stored in any Unit or in our possession for all amounts owed by you under this Agreement, including storage fees, removal charges, interest and costs.
12.2 If you fail to pay any sums due within a reasonable period after the due date, we may deny access to the Unit and may, after giving any notice required by law, sell, dispose of or otherwise deal with the Goods to recover the sums owed and any associated costs.
12.3 Any surplus proceeds after deduction of all sums due and costs will be held for you, but we are not required to account for any individual item value where goods are sold in bulk or disposed of as mixed lots.
13. Termination of Storage
13.1 You may terminate storage by giving us the period of notice specified in your storage agreement. Storage fees remain payable up to and including the final day of the notice period.
13.2 On termination, you must remove all Goods from the Unit and leave it clean and secure. Any items remaining after the termination date may be treated as abandoned and dealt with in accordance with our lien and disposal rights.
13.3 We may terminate the Agreement by giving you reasonable notice where you are in serious or persistent breach of these Terms and Conditions or where continued storage is no longer viable due to safety, legal or operational reasons.
14. Data Protection and Privacy
14.1 We collect and use your personal information to manage your bookings, provide the Services, process payments, maintain security and comply with legal obligations.
14.2 We will handle your personal data in accordance with applicable data protection laws and our internal policies on confidentiality and security.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Services shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this Agreement or its subject matter, save that we may take proceedings in any other jurisdiction to recover unpaid sums or to protect our property and rights.
16. General Provisions
16.1 If any provision of these Terms and Conditions is found by a court or competent authority to be invalid or unenforceable, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.
16.2 No failure or delay by us in exercising any right or remedy under this Agreement shall operate as a waiver of that right or remedy.
16.3 This Agreement constitutes the entire agreement between you and us relating to the Services and supersedes any prior understandings or agreements, whether written or oral.
16.4 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking or renewal will apply to your Agreement.
